FAQs

Frequently-Asked Questions

FAQs

About us

Simon Webster Hair is on Gardner Street, in the North Laine area of central Brighton. We’re only a 10-minute walk from Brighton station and just around the corner from Brighton Pavilion and NCP carpark.

We’re proud winners of some of the UK’s top industry awards, including the UK Ultimate Salon Award, the Mizani Afro Styling Award, and Best Salon Newcomer Award. SWH Team are among the very best hairdressers in Brighton and the UK and we won Best Hair Salon Brighton this year.

Gender-free or gender-neutral styling means that we don’t charge differently for men or women. Instead we charge by time because it’s the fairest way we can think of.

98% of our styling range is vegan, but a few products contain animal-derived ingredients, such as honey extract, to create the best finish possible.

No animal testing is used during the development of any of the products we use or retail.

Sustainability is important to us at SWH and we are members of Green Salon Collective. All our paperware, including toilet rolls, are ethically produced. Our towels are made from bamboo and 100% recycled, cutting down on the water and electricity we use. Our product packaging, plastic and metal waste is recycled and our single-use disposables are biodegradable. We offer a refill service for the shampoos and conditioners we retail to keep them sustainable. Our aluminium colour cans have a 4-year life due to their dispensing mechanism and we use innovative technology when mixing our colour to minimise chemical waste. The little chemical wastage we do produce is treated and used as green fuel. Even the hair cuttings are collected and used to make hair booms which help contain oil spills. So we’re helping clean up the environment, not just reduce our impact on it. 

Choosing my Stylist

All our stylists are at least Level 3 NVQ trained or equivalent. The greater their experience or qualifications, the higher their level and price. Prices reflect the skills of each team member, the time needed to complete the service and the premium products we use. 

Yes. SWH Team are highly-trained in colour and cutting, although some have particular specialisms: curly hair specialists, afro specialists, colour specialists, hair extensions specialists and alopecia specialists. You can opt to see one stylist for all your services or see different stylists based on the services you’re booking. The specialisms of each team member are on our Team page or ask our Front of House Team for guidance on who is the best hairdresser for your needs.

Yes. We have afro specialists and curly hair specialists across all levels. They’re trained in the techniques best-suited to different curl types and afro hair, including the Deva cutting technique. We don’t offer dreadlocking.

Booking my Service

An appointment-only system means a smooth arrival and experience in-salon. Walk-ins are  available on consultation. And if you’ve booked, you’ll receive a pre-appointment SMS with a link to this page to remind you of our policies.

Yes. You can book online or via our SWH bookings app. E-bookings allow you to track your appointments, rebook with one click and make fuss-free pre-payments. You must have a UK payment card registered to the address linked with your SWH bookings account. 

It depends on what you’re booking. Consultations are complimentary 15min sessions to discuss your hair needs. We offer optional consultations for styling and products. If you want to book a first colour service or to change colour, you will need a consultation and skin test to assess your hair needs a minimum 24hrs prior to colouring.

Allergy testing is important when you’re having a colour to assess your sensitivity to the colour prior to your service. A skin test is a simple process where a pea-sized amount of colour is applied to your skin to test for sensitivity. The colour is applied in-salon, which you wipe off after 45mins to check for skin irritation. If you have any irritation, you must notify us immediately so we can select a suitable alternative. If you have an allergy to PPDs, a key ingredient in many professional colours, we offer PPD-free alternatives like Elumen.

Skin sensitivity can develop over time through prolonged use of colour or develop very quickly from a new colour product. So even if you’ve been colouring your hair for years, it’s important to skin test for your own safety and peace of mind. We don’t accept disclaimers in place of a skin test and if you miss your skin test, we may need to reschedule your colour booking.

You’ll need a skin test:

  1. prior to any first colour with us
  2. when changing the colour we use for your service
  3. annually

You may need a skin test:

  1. if you’ve had a gap of 12 weeks or more between colour services
  2. if you’ve had a new tattoo since your last colour service
  3. If you’ve had an illness, like Covid 19, since your last colour service

Some colours are more complex to achieve, for example if you’re having a colour change. When you go light to dark, your hair will initially fade quite quickly because the hair is usually more porous, so you’ll need regular visits to top-up your colour before it holds. If you go from dark to light, your hair goes through stages of warmer orange tones before you reach the cooler blonde shades. We can’t speed up the process because it depends on your hair’s natural colour structure as well as your current shade. And we won’t risk your hair’s condition by pushing beyond what is responsible to do. So it’s important to understand that you may need several visits and services over time to achieve and maintain your target colour. This is called your ‘colour journey’. Each colour service is priced per application, so if your colour journey requires two applications (or more) then you’ll be charged for each one individually. In your consultation, we can advise how many visits your colour journey may take – but it isn’t an exact science so it’s an estimate, not a guarantee.

Yes. You can opt for different finishes after your service: a rough dry (no styling products), a blow-dry finish or a cut. We have to dry your hair after colouring to check the quality of the colour, so it’s not possible to leave without a finishing service.

A standard wash, cut and finish takes 60minutes and suits most clients’ hair needs. Your stylist will advise you if you should book a shorter service, perhaps because your hair is particularly fine or if you are visiting for a freshen-up between services. Our ‘luxe’ services offer extra time for clients with particularly long or thick hair. We have to wash and dry your hair to ensure the best cut. 

We offer Bond Pro as a stand-alone treatment or as an add-in to your colour service. Like Olaplex, it helps protect the bonds of your hair that can be damaged through heat styling, colour use and aging. We recommend Bond Pro for all colour services to maintain the life of your colour and protect the integrity of your hair. At home you should always use a salon-quality sulphate-free shampoo to maintain colour and condition.

Paying for my Appointment

Pre-payments are taken for all services, so we can plan our schedule and better assess our product requirements in advance. And while Covid restrictions are in place, it means we can keep payments contactless where possible. Pre-payments are 50% of your anticipated final bill.

Pre-payments are refundable or transferrable as long as we have a minimum 48hours notice of cancellation by telephone or email. This allows us to contact clients from our waiting lists who may like to take that slot. Late arrivals or cancellations with less than 48hours notice are only refunded at the discretion of management.

Yes. Our Front of House Team can’t accept tips on your card payment, but you are welcome to tip your stylist individually by cash.

We offer NHS and NUS discounts. Other discounts may be available at different times.

A small sustainability levy of £5 is applied to each bill, which enables us to provide you with a Covid-secure, environmentally responsible and sustainable service. This ensures that everything is recycled and managed responsibly, from single-use PPE, plastics and metals to hair and chemicals.

Client Care & COVID

Our promise to you – our clients, community and team – is to deliver a safe, responsible and professional service with your wellbeing at heart. For a time, our client experience will be slightly different. But our pledge to create beautiful, bespoke hairstyling remains the same.

We’ve worked very hard to ensure a safe and enjoyable experience in-salon. All our team wear masks in-salon and also wear a visor with clients. Your personal styling bay and backwash area is separated by hygiene screens and there are sanitisers around the salon for your use. All our items are single-use or sterilized between clients and service times have been extended to allow us to offer a fair and hygienic service to all. Please arrive on time and alone where possible – for your safety and social distancing, our waiting capacity is restricted. When you arrive you’ll be asked to use the sanitiser at the entrance and we’ll provide a freshly-cleaned box for you to place any personal items in while enjoying your service.  Our magazines have been replaced by an extensive digital magazine library that you can access from your phone. And our in-salon refreshments have been revised for your peace of mind or can be ordered-in from fellow North Laine independents, Wolfox Coffee. Payment is by card and contactless whenever possible.

Due to the close-contact of our services, anyone visiting the salon is required to wear a face covering. Please wear your own mask to help us reduce waste, but if you forget, our Client Care Team can assist. Masks will be in close proximity to products and so especially for colour services, we’d recommend the use of a disposable mask. If you’re unable to wear a mask or exempt, then please speak with our Client Care Team who will be happy to book your appointment for a time when we’re able to relax those restrictions.